Privacy policy
Privacy Policy
At JHD Counselling, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, register for our training courses, or use our digital learning platforms, how we keep it secure, and how we use it.
This policy is maintained by Cheryl Pinner and is compliant with the UK GDPR, the Data Protection Act 2018, and the Data Use and Access Act 2026.
1. Who We Are
JHD Counselling provides professional training, educational courses, and development services for therapists and counsellors. For the purposes of data protection law, the Data Controller is:
Cheryl Pinner JHD Counselling 10 Crown Street St Ives Cambridgeshire
2. How We Collect Information From You
We obtain information about you when you interact with our website, register a student account on our learning portal, or enrol in our training courses. This happens when you:
Create an account on our training platform or website.
Enrol in and purchase a digital course, workshop, or training programme.
Interact with course materials, complete assessments, or participate in student forums.
Fill out enquiry forms or contact us directly via email, phone, or WhatsApp.
3. The Types of Information We Collect
We may collect, store, and use the following categories of information:
Student & Account Data
Contact details such as your name, address, phone number, and email address.
Student account details, including usernames and login credentials.
Professional information (such as your current membership body or qualification level) to verify eligibility for specific professional development courses.
Learning & Performance Data
Information regarding your course progress, video completion rates, quiz scores, assignment submissions, and certification history.
Participation in student discussion boards, training webinars, or feedback surveys.
Special Category Data
We do not actively seek out highly sensitive clinical or medical data from our students. However, if you share personal experiences or case reflections during your training modules, or request reasonable adjustments for an assessment due to a medical condition or disability, this information will be handled with the highest level of clinical-grade confidentiality.
4. How Your Information is Used
We will strictly use your information to:
Manage your student registration, provide access to your digital training portal, and issue course completion certificates.
Monitor learning progress and deliver educational support.
Respond to your enquiries, manage bookings, and send essential administrative updates regarding your courses.
Securely process payments for training fees. We do not store or have direct access to your credit or debit card details; all financial processing is managed by secure, PCI-compliant third-party processors.
5. Information Security and Retention
We take data security incredibly seriously. Your account data, learning records, and communications are stored securely using encrypted digital platforms and restricted-access learning systems.
We only retain your personal and educational data for as long as is necessary to fulfil the purposes we collected it for, including satisfying any legal, tax, or professional accreditation reporting requirements (ensuring you can verify your training and certificates with professional bodies long after completing a course).
6. Sharing Your Information
We will never sell, rent, or share your information with third parties for marketing purposes.
Your data is only shared with trusted third parties under the following conditions:
With essential technical service providers who host our website, process payments, and run our digital learning platforms.
If explicitly requested by you, or required by professional regulatory bodies (like the BACP or NCPS) to verify your course completion or continuing professional development (CPD) hours.
7. Your Rights Under UK Data Protection Law
You have the right to request access to the personal information we hold about you (a Subject Access Request), to request corrections to any inaccurate student records, or to request the deletion of your account data (subject to our legal obligations to retain financial records).
8. How to Complain About Your Data (2026 Regulations)
If you have any questions, concerns, or wish to lodge a formal complaint about how we handle your personal, account, or student data, please contact us directly.
In line with UK data protection laws:
Contact Email: cheryl.pinner@jhdcounselling.co.uk
Postal Address: 10 Crown Street, St Ives, Cambridgeshire
Our Response Promise: We will formally acknowledge your data complaint within 30 days of receipt.
Investigation: We will investigate the matter thoroughly and provide a resolution response without undue delay.
Escalation: If you remain unsatisfied with our resolution, you have the right to lodge a formal complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
This privacy policy was last updated in June 2026.
